Contact Us & Return Information

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Contacting Us:

Emails regarding ORDER ISSUE, please email Orders@abelastory.com 

Emails regarding customer service, please email Customerservice@abelastory.com
 


RETURN INFORMATION IS AVAILABLE IN THE APP, FB AND WEBSITE.

We know this is long and covers a lot of information. We want to be as transparent as possible to avoid any confusion with returns/exchanges.

For Returns Copy the following link:

https://abela-boutique.myshopify.com/apps/redo/returns-portal OR

 CLICK THE LINK TO START A RETURN OR EXCHANGE

 https://abela-boutique.myshopify.com/apps/redo/returns-portal

To start a return or exchange visit our returns center here.

 We're so sorry your item didn't work for you. BUT it's so easy to return now! Click the link above for our return center. Returns are processed in the order they are received. Once the package is received, It can take 5-7 business day to see your return as completed. 

1. Please include your packing slip with your return.

2. Items must be returned with in 14 days from receipt of package. After that your item is no longer eligible for return. MUST have tags attached to the garment.

3. Final sale, Items 35% or higher discount, Preorder items and NuSkin, make up or other skincare products are not returnable. Items marked as FINAL SALE ON THE PACKING SLIP will not be accepted for return.

4. The following items are returnable for store credit only: Preorder Denim, bodysuits, swimwear, leggings, accessories. 

5. Items must be in perfect condition to be accepted for return. MUST have tag  on the clothing. No deodorant, makeup, perfume, cigarette smell, dog hair or stains of any kind will be accepted.

6. Exchanges are available - SELECT THAT ON THE RETURN FORM. If you are not able to make the exchange email us at orders@abelastory.com

 7. PLEASE do not use the same packaging. If you do, there may be postage due when we receive the package and that amount will be deducted from your store credit or refund.

Local returns:

Please complete the return form through the link above 

Local website, APP & store returns must be dropped off at the store.
(12311 SR54 Odessa FL 33556)
We require a receipt or proof of purchase or the packing slip inside your return package. 

Shipping:

We strive to ship within 72 business hours. We ship from three different warehouses, shipping time may vary and are generally listed on the item description if it is different.

Orders which are Pre-order or Pre-sale will have a different shipping timeline (please check description of the item on the website to see time frame).

Please keep in mind we are closed over the weekend and holidays to allow our ASC Crew time to rest and be with their families. We use USPS,UPS and Fedex to ship orders. 

Thank you bunches we love you and appreciate you for supporting our business.

Your ADORING

ASC Crew 

xoxo

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