Contact Us & Rhttps://abela-boutique.myshopify.com/admin/productseturn Information

Contact Us & Rhttps://abela-boutique.myshopify.com/admin/productseturn Information

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Contacting Us:

Emails regarding ORDER ISSUE, please email Orders@abelastory.com

Emails regarding customer service, please email Customerservice@abelastory.com
 

These are the best way for you to get in contact with us regarding any issues. Messages on Facebook get lost in the shuffle so we ask you use email for anything you want attention to. Of course if you just wanna chat my Facebook messenger is always open to you gals!

While we aim to respond quickly, please give us a minimum of 2 business days to respond to your email, only email once, we will always respond. We do not respond to giveaway emails, if you win and you are simply telling us address and size we just ship it out so no need to email checking the status. If you have an order question or other information that is not covered in the pinned post, please email us as opposed to posting on the wall or PMing us. We have this policy to ensure we serve you effectively and efficiently. Your questions are important and we don’t want to miss one
WE DO NOT CANCEL ORDERS ALREADY PLACED YOU WILL HAVE TO FOLLOW THE RETURN POLICY.
Return Policy:

RETURN INFORMATION IS AVAILABLE IN THE APP, FB AND WEBSITE.

We know this is long and covers a lot of information. We want to be as transparent as possible to avoid any confusion with returns/exchanges.

 We accept returns for store credit and refunds. Items must be returned to us within 15 days of date of purchase (the date listed on your receipt) or 5 days from date of receipt of package. ITEMS RETURNED OUTSIDE OF THE RETURN WINDOW WILL BE CHARGE A $5 PER ITEM RESTOCKING FEE.

You are responsible for shipping the return back to us.

2. PLEASE COMPLETE THE FORM -A FORM WILL BE INCLUDED IN YOUR PACKAGE. 
PLEASE PUT YOUR ORDER NUMBER ON THE OUTSIDE OF YOUR PACKAGE.

If this form is NOT completed correctly, your package will be sent back to sender.
RETURN ADDRESS:  2504 MERCHANT AVE, ODESSA FL 33556

3. ITEMS WHICH ARE ELIGIBLE FOR A REFUND: Full priced items, unworn and unwashed, free of pet hair, odors, etc. and returned within the 15 days
of purchase time frame.

    ITEMS WHICH ARE ELIGIBLE FOR STORE CREDIT ONLY: Discounted items upto 30%, lingerie/loungewear, swimwear, returned within the 15 days of purchase time frame.

  ITEMS NOT ELIGIBLE FOR STORE CREDIT OR REFUND: accessories (inc hats), beauty/skincare items, Final Sale, Pre-Sale/order, Waitlist Pre-authorized, Items which were purchase with a coupon code greater than 35% and Mystery Items.

YOU MUST CIRCLE "REFUND" ON THE RETURN FORM OTHERWISE YOU WILL GET STORE CREDIT ISSUED.


ITEMS BEING REFUNDED TO A CARD (PAYPAL, SEZZLE) WILL BE CHARGED A $3 FEE AS WE GET CHARGED FOR THE PURCHASE AND THEN FOR THE RETURN.

4. Due to the nature of our boutique and the ever changing inventory exchanges are not guaranteed. If an exchange is made you will receive an email stating shipping has been added to your cart. Please pay promptly so we can get your item back to you.

We will not HOLD items for an exchange.

5. Local returns must complete the form and deliver package back to the house into the grey bin.

Thank you bunches we love you and appreciate you for supporting our business.
Your ADORING

ASC Crew ❤